Refund policy

We want you to feel confident in every SAYAS product you order. If something is not right, we’ll do our best to make it right.

30-Day Return Window

We accept eligible returns within 30 days of delivery.

To qualify for a return, items must be in new, unused condition and include any original tags, packaging, and accessories.

Apparel Returns

Apparel may be returned within 30 days of delivery as long as it is:

Unworn
Unwashed
In original condition
Free of stains, odors, pet hair, damage, or signs of wear
Returned with original tags attached

Backpack Returns

Backpacks may be returned within 30 days of delivery as long as they are still in new condition.

You may test fit the backpack at home, but returned backpacks must have no signs of actual use. All accessories, tags, and original packaging must be included.

Size Exchanges

We offer free size exchanges when inventory is available.

If you ordered the wrong size, we’ll help you exchange it for the correct size. Customers are responsible for return shipping on the original item, and SAYAS will cover the shipping cost of the replacement item.

Defective, Damaged, or Incorrect Items

If your item arrives defective, damaged in transit, or you receive the wrong item, please contact us right away.

SAYAS will cover the cost of return shipping or replacement shipping for approved defective, damaged, or incorrect items.

Please include:

Your order number
A brief description of the issue
Clear photos of the product, packaging, and damage or defect

Refunds

Once your return is received and inspected, we’ll notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow several business days for your bank or credit card company to process the refund.

Store Credit Option

For eligible returns, customers may choose store credit instead of a refund.

As a thank you, SAYAS may offer 110% of the returned product value as store credit.

Return Shipping

Customers are responsible for return shipping costs for:

Wrong size
Change of mind
Fit or preference issues

SAYAS covers return or replacement shipping for:

Defective products
Wrong items
Items damaged in transit

Final Sale Items

Final sale items are not eligible for returns, refunds, or exchanges.

This includes marked-down final sale products, limited clearance items, and any product specifically labeled “Final Sale” at the time of purchase.

Warranty

Returns are separate from warranty coverage.

Our warranty covers manufacturing defects, such as failed stitching, broken hardware, or defective zippers. It does not cover normal wear and tear, misuse, accidents, cosmetic damage from use, or damage caused by improper care.

Backpacks are covered by a 1-year manufacturing defect warranty.

Apparel is covered by a 90-day manufacturing defect warranty.